Superior Electronics & Repair

Terms & Conditions

Last Updated: January 29, 2025

By submitting your device for repair services or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and the liability waivers contained herein.

IMPORTANT: Please read these terms carefully before submitting your device for repair. These terms include important limitations on our liability and your rights.

1. Repair Services

1.1 No Guarantee of Successful Repair

Superior Electronics & Repair will make every reasonable effort to successfully diagnose and repair your device. However, we cannot and do not guarantee that:

  • All repairs will be successful
  • Your device will be restored to full functionality
  • All issues with your device can be resolved
  • The repair will meet your specific expectations

Some devices may have damage beyond repair, underlying issues that are not immediately apparent, or complications that arise during the repair process. We will inform you of any issues discovered during diagnosis or repair.

1.2 Diagnostic Services

Diagnostic services are provided to assess the condition of your device and determine the feasibility of repair. A diagnostic fee may apply. The diagnostic process itself carries no guarantee of a successful repair outcome.

2. Data and Information

2.1 Data Loss and Backup Responsibility

IMPORTANT: You are solely responsible for backing up all data, files, programs, and information on your device before submitting it for repair. Superior Electronics & Repair:

  • Does NOT guarantee data preservation during repair
  • Is NOT responsible for any data loss, corruption, or deletion
  • Is NOT obligated to back up your data
  • Strongly recommends you create backups before repair

2.2 Data Recovery Services

If you request data recovery services, we will make reasonable efforts to recover your data. However, we cannot guarantee successful data recovery. Data may be permanently lost due to:

  • Physical damage to storage media
  • Encryption or password protection
  • Corruption of file systems
  • Age and condition of the device
  • Other technical limitations

2.3 Privacy and Confidentiality

While we respect your privacy and will not intentionally access, view, or copy your personal data, we are not responsible for the confidentiality of data remaining on your device. You should remove or secure all sensitive information before submitting your device for repair.

3. Shipping and Transportation

3.1 Shipping Liability

If you choose to ship your device to us, you acknowledge and agree that:

  • Devices may be damaged, lost, or stolen during shipping
  • Superior Electronics & Repair is NOT responsible for damage or loss during shipping to or from our facility
  • You assume all risk of loss or damage during transit
  • We recommend insuring valuable devices during shipment
  • We recommend using a tracked and insured shipping method

3.2 Return Shipping

When we return your device to you, we will use reasonable care in packaging. However, we are not liable for any damage that occurs during return shipment. We recommend you purchase shipping insurance for valuable items.

4. Parts and Components

4.1 Replacement Parts

We use quality replacement parts from various suppliers. However:

  • Replacement parts may be new, refurbished, or aftermarket
  • We do not guarantee that aftermarket parts will perform identically to original manufacturer parts
  • Some parts may have limited warranties from suppliers
  • Part availability may affect repair timelines

4.2 Part Failure

While we stand behind our workmanship, electronic components can fail. We offer a warranty on our labor (see Section 6), but cannot guarantee that replacement parts will never fail.

5. Device Condition and Pre-Existing Issues

5.1 Undisclosed Damage

You are responsible for disclosing all known issues with your device. We are not responsible for:

  • Pre-existing damage not disclosed during intake
  • Hidden defects discovered during repair
  • Additional issues that become apparent after initial repair
  • Damage caused by previous unauthorized repair attempts

5.2 Water and Liquid Damage

Water and liquid damage can cause unpredictable long-term effects. Even if initial repairs are successful, additional issues may develop later. We cannot guarantee the long-term functionality of devices that have suffered water or liquid damage.

6. Warranty and Limitations

6.1 Limited Warranty

We provide a limited warranty on our labor for 30 days from the date of repair completion. This warranty covers:

  • Defects in workmanship
  • Failure of repairs performed by us
  • Issues directly related to the specific repair performed

6.2 Warranty Exclusions

Our warranty does NOT cover:

  • Damage caused after the device is returned to you
  • Issues unrelated to the original repair
  • Normal wear and tear
  • Water or liquid damage that occurs after repair
  • Damage from drops, impacts, or misuse after repair
  • Software issues not directly related to hardware repair
  • Issues with third-party apps or operating systems
  • Parts that fail due to manufacturing defects (covered by part supplier warranty if applicable)

7. Limitation of Liability

7.1 Maximum Liability

IMPORTANT: To the fullest extent permitted by law, Superior Electronics & Repair's total liability for any claim arising from or related to our services shall not exceed the amount you paid for the specific service that gave rise to the claim.

7.2 Consequential Damages

Superior Electronics & Repair is not liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of data, loss of business, lost profits, loss of use, or any other damages arising from the repair process.

7.3 Customer Responsibilities

By submitting your device, you acknowledge and agree that you are responsible for:

  • Backing up your data
  • Removing SIM cards, memory cards, and accessories
  • Providing accurate contact information
  • Providing accurate device information
  • Providing access codes or passwords necessary for testing

8. Payment and Quotes

8.1 Quotes

Any quotes provided are estimates based on the information available at the time. Actual repair costs may vary depending on:

  • Diagnostic findings
  • Availability and cost of parts
  • Additional issues discovered during repair
  • Customer-approved add-ons or service changes

8.2 Payment Terms

Payment is due upon completion of services unless otherwise agreed in writing. Devices may be held until payment is received in full.

9. Abandoned Devices

9.1 Storage Fees and Disposal

Devices left unclaimed for more than 30 days after repair completion or customer notification may be considered abandoned. We reserve the right to:

  • Charge reasonable storage fees
  • Dispose of abandoned devices in accordance with applicable laws
  • Recycle or resell devices to recover unpaid costs

10. Data Security and Privacy

10.1 Limited Access

Our technicians will only access data necessary to diagnose or verify repairs. However, we cannot guarantee complete privacy or confidentiality of data on your device.

10.2 Customer Responsibility

You are responsible for:

  • Removing sensitive information before repair
  • Notifying us of any confidentiality obligations
  • Providing written instructions for handling sensitive data

11. Software Services

11.1 Software Limitations

Software troubleshooting, virus removal, operating system reinstalls, and other software services are performed on a best-effort basis. We do not guarantee that:

  • Software issues will be fully resolved
  • Future software issues will not occur
  • Software services will be compatible with all hardware

11.2 Licensing

You are responsible for ensuring that all software installed on your device is properly licensed. We are not responsible for licensing compliance.

12. Customer Consent

12.1 Authorization

By providing your device for repair, you authorize Superior Electronics & Repair to perform any services deemed necessary, including:

  • Opening your device
  • Replacing parts
  • Installing software
  • Transferring data
  • Testing functionality

12.2 Communication

You agree to be contacted by phone, email, or text message regarding repair status, quotes, approvals, and follow-up communication.

13. Governing Law

These Terms and Conditions are governed by the laws of the State of Michigan. Any disputes shall be resolved in the courts of Houghton County, Michigan.

14. Contact Information

If you have questions about these Terms and Conditions, please contact us:

Superior Electronics & Repair
Email: info@superiorrepair.net
Phone: (906) 319-9552

15. Acknowledgment

By submitting your device for repair, you acknowledge that you have read and agree to these Terms and Conditions, including all liability waivers and limitations of liability.

16. Updates to These Terms

We may update these Terms and Conditions at any time. Updated terms will be posted on our website with a revised "Last Updated" date. It is your responsibility to review these terms before submitting your device for repair.

17. Liability Waiver

By using our services, you agree to the following liability waiver:

  • You release Superior Electronics & Repair from liability for any data loss, device damage, or other losses that occur during repair unless caused by gross negligence or willful misconduct.
  • You understand that any warranties provided by part manufacturers are separate from our labor warranty.
  • You assume all risk associated with shipping devices to and from our facility.

18. Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect.

19. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Superior Electronics & Repair regarding repair services and supersede any prior agreements or understandings.